Through an excruciatingly vague back-and-forth, I was able to get my shop reinstated after about 24 hours downtime. And with a single click of the mouse, they erased me. I have ruthlessly promoted the site and the promise of success to its sellers on my blog. To be honest, I felt betrayed! Not only had I built this successful shop on Etsy, I had brought hundreds of customers to the community.
Stunned, I was forced to sit down, wait for their reply, and let sink in what had happened. I found a corporate listing for Etsy’s Brooklyn office through an internet search, but it went straight to voicemail stating that they don’t respond to phone calls. I still had no idea what I had done wrong! I frantically started searching for a phone number that I could call I wanted to square things away as fast as possible. I replied to the suspension email as calmly as I could, begging for them to tell me what had happened. All of that vanished in an instant, and my site was replaced with this message on : I had invested two years of dedicated work and tens of thousands of dollars. We are a venue for independent artists to sell their own handmade goods as well as Vintage items and Craft Supplies.Īs your items do not appear to meet the criteria to sell on Etsy, your shop has been deactivated.”Īnd that was that. “Unfortunately, your shop does not appear to qualify for the Etsy marketplace. One week later and without notice, Etsy deactivated the Energy Shop. I had the entire questionnaire filled out and returned practically upon receipt. The day after I returned the investigative report, I received a reply that thanked me for my response. They required receipts for my supplies, pictures of my workspace, and photos of myself and the person who works with me. I thought I was complying with all of the rules on Etsy, so I was very confident in filling out and returning the integrity report. It was made clear that I needed to defend myself, but they did not state any specific accusations.Īt the Energy Shop, my jewelry is handmade by me in my home, and at the time, I had one person working for the shop who did my shipping and handling from their home. The email went on to explain that they had reason to believe I wasn’t complying with their rules. The person who wrote it thanked me for my time and for being part of the community.
This is how it happened: About one week before my shop was deactivated, Etsy’s integrity department sent me a questionnaire which included 3 parts and about 15 questions. In 2012, my shop was suspended without warning.
My Etsy shop ( Energy Shop Jewelry) has generated a second income for my family since 2010, and I’ve always been careful to honor Etsy’s terms of use (though I’m admittedly no expert). Make sure you do the same! Here are a couple of potential dangers to remember when selling on the Etsy marketplace, and five ways to protect yourself.Įtsy can close your shop at anytime, without warning. We may not always like their policies or changes, but they are a business first and foremost, and they operate like one. As an Etsy seller, I know you’ve put a lot of work, pride and creative energy into the shop you’ve built.
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